IT Support Plans for Every Business

 

IT Support That is Easy to Understand, Easy to Budget and Most Importantly — Easy to Use

We have found that it is often best to create packages for our clients that are mutually beneficial and allow a greater level of service to handle their needs.  Below is a list of the packages that we offer.  Most were created to respond to the most common things that we do for our clients, however, we are always creating tailored solutions for our clients, depending on what suits them best.  It is always good to talk to us to determine the best solution for you.

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Is your business in need of a Help Desk?

 

Are you looking for a way to create or add a Help Desk service to your business but don’t think you can afford the staff?

 

Our Managed IT Plans can provide your business with an entire IT Department overnight.

 

Think Managed IT Foundation Package gives each business, regardless of size - large or small - the core components of an IT Department:  Monitoring, Control, Planning, & Budgeting.

 

With our competitive pricing, we can offer a Help Desk for remote and onsite support from one of our highly trained and skilled Support Specialists.  

 

Ever wonder if your systems’ health and security were being monitored, kept up to date with the latest patches, and other critical updates?  With the Foundation Package, we do this for you.  

 

What about monthly or even weekly updates on the status of a project or just a review of your IT systems?  The Foundation Package assigns one of our Technical Account Managers (TAM) to provide the account management needs for your business.  Your assigned TAM is not a sales person trying to sell for a commission.  Your TAM is a technical resource that will be your advocate to manage and communicate status updates, technical progress, as well as offer best practices for your business and industry.  Our goal with our Foundation Package is to provide your staff with the answers and the support they need, and give you the peace of mind knowing your IT is being managed.

 

Over the years, we continually refined our Foundation Package to ensure that the proper priorities and escalations are in place to serve our clients’ needs.  Our Foundation Package provides an efficient way to provide immediate support to your entire staff.  It is convenient and fast.  We have found that the vast majority of our customers’ technical problems can be resolved from our Remote Support Help Desk, but by adding onsite support - when needed or prescheduled – the Think Managed IT Foundation Package delivers a better, proactive approach to your IT support.  We do not hide at our office.  We come onsite and provide the support that your business needs. 

 

Regular consultations with your assigned Technical Account Manager means full, high-level advisory and consulting services as part of every engagement.  Your TAM delivers strategic input for the growth and development of your business’s technology needs. 

 

We provide superior IT services, call us today to get started.

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CORE SUPPORT PACKAGE:

ThinkIT’s CORE Support is an Enterprise Infrastructure Management Solution that can expand and contract with the needs of your business. Whether you’re an executive, or an IT Professional, using our CORE Support Package will make your job easier and give you back precious time so you can focus on other key responsibilities for your business. Whether your Infrastructure is in the Cloud, at a third party Data Center, or in your office, our CORE Support Packages help you manage and maintain your CORE physical/virtual devices as well as your CORE business critical operational services. The CORE Support Packages manage the alerting, logging, and performance management of your CORE Servers, Storage Devices, Network Devices and Virtual Devices including their availability, uptime, and security monitoring. Additionally, the CORE Support Packages can manage your business critical operations and applications like managing the health of your Active Directory, Active Directory Replication/Sync/Permissions, User Management (Create/Modify/Delete), DNS, Firewall policies, Backup Monitoring, SQL maintenance, Exchange, and Office 365 to name a few. Contact us today, so you can start focusing on other key responsibilities!

MANAGED SUBSCRIPTION SERVICES (MSS):

ThinkIT offers solutions and services that help your business build, manage, and secure your IT systems. We want to customize a package that best fits your business’s needs. ThinkIT’s Managed Subscription Services Packages ensure you are getting the services you require to successfully grow and manage your business. Our MSSPs are designed to let ThinkIT to shoulder the demands of your IT needs. Our Foundation Package can be enhanced by adding any of our Managed Subscription Service Packages. Please take a look at a list of all of our Managed Subscription Services.

BACKUP SOLUTIONS WITH OFFSITE DISASTER RECOVERY:

Do you backup your servers and critical workstations? Do you have a disaster recovery plan? What do you do in the event of a disaster? How long will it take for you to be operational again? In today’s world, technology is a key aspect to all parts of your business. From accounting and management to day-to-day communications, more and more parts of your business are performed solely on computers. Companies must take advantage of today’s technology to stay competitive. With the importance of computers and technology, it is critical that every organization has a complete solution to deal with the threat of data loss. 70% of businesses that suffer a serious data loss are out of business in two years. Will your business suffer severe repercussions if your critical data is not securely backed up to an off-site location or to the Cloud? A fire, power surge, hardware failure, or even basic operator error could wipe out years of data. According to IDC (a leading market research firm), less than 40% of all small to medium-sized businesses properly and regularly backup their data. These businesses cannot afford to lose time attempting to rebuild their lost, vital information. When it comes to keeping your information backed up, ThinkIT offers an affordable and easy total solution. ThinkIT provides a simple, secure, and automatic method for both on-site and off-site data storage in one simple and easy to use device. Each Backup solution uses a Network Attached Storage (NAS) device specifically designed to operate as a secure location to backup files locally and replicate those files securely to the Cloud. The device creates an encrypted copy of all files stored at the on-site location and replicates the encrypted data to dual secure data centers located on the east and west US coasts. ThinkIT Backup Solutions ensure your vital information is always safe and secure, making the once painful chore of on and off-site data backup easy and reliable.

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Think Cloud!  We know you have heard the word Cloud and often wondered, “How do I get in the Cloud?”  Most likely you’re already using something that is Cloud-based.  “The Cloud” has been around for many years - way before the term.  ThinkIT has been putting clients in the Cloud for over 12 years now – mostly in a Private Cloud where the client owns all or a portion of the hardware and software.  ThinkIT can provide the rack space, internet, and power to our clients that want to own their own equipment, but want the benefits of “The Cloud” like a secondary location for Disaster Recovery or simply want to have their private network in a secure data center.

 

ThinkIT also provides a private Cloud solution that is 100% hosted and owned by ThinkIT.  Our Cloud Hosting solution delivers a high-performance, reliable, and secure Cloud Solution.  With our Cloud Hosting - applications, compute, storage, and networking are delivered as a service to you and your staff, as you need it.  Our price adjusts as your business adjusts.  We provide you with the tools to increase and/or remove services from our portal.  Plus, our Cloud Hosting gets our clients out of the hardware and software business.  You no longer have to worry about hardware refresh projects or how much of your cash has to go toward these projects every 3 to 5 years.  Not to mention, your business won’t have the other major concern dealing with aging software.  With ThinkIT’s Cloud Hosting all of your staff will be on the same software versions all of the time providing you and your staff with the most updated solution and ensuring your business stays current with today’s ever changing technology and meeting the increasing demands to stay current with industry security compliances.

 

Call us today for a proposal for our Cloud Hosting.

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Every Business is different and has different needs.  Our Professional Services Team can fill in the gaps and deliver solutions for your unique business needs.  No matter where you are in the process – planning something new or wrapping up a long term project - we can assist.

 

Are you thinking you need to do something – just not sure what?  We can provide Engineering design solutions customized for your business.

 

Do you have a design and want a second opinion?  Our Professional Services Team can review your design and offer our professional input.

 

Do you need help with procurement and staging of all equipment and software?  We can assist you with that too!  We can take this process off of your hands and our trained professionals can prep and stage all equipment for deployment.  Let us do the deployment and setup – and let you and your team keep your valuable time operating the business!  We will ensure everything is how you want IT and we will care for IT as you would.

 

Satisfaction is our Guarantee.  ThinkIT’s Professional Services Team can perform your projects for you. We take IT off of your hands!

Our Clients Say

Most Common Problems We Help Clients Avoid:

  • Malware and Virus Vunerability

    80%

  • Loss of Backup; Unsuccessful Recovery

    75%

  • Lost or Stolen Passwords

    20%

  • Outgrown Current Platform

    95%